AccidentBureau
The accident guide

What to do after a car accident

After a crash, you're hurt, exhausted, and suddenly making decisions no one taught you how to make — while the insurance company on the other side does this every day. This guide walks you through it, step by step, so you don't have to figure it out alone.

If you would rather talk to a person, you can call us any time — no cost, no obligation.

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Step 1

At the scene

In the first minutes after a crash, your job is to stay safe, get help on the way, and capture what you can — because the scene disappears fast and you will not get a second chance at it.

Check yourself and everyone else for injuries before anything else, then move to a safe spot if the vehicles are creating a hazard. Call 911 — even for a minor crash, having an officer document it creates the neutral, on-the-record account your claim will later depend on.

While you wait, photograph everything: both vehicles and their positions, the damage from several angles, the road, traffic signals and signs, skid marks, debris, and any visible injuries. Exchange names, phone numbers, insurance details, and license plates with the other driver, and get the names and numbers of any witnesses before they leave. Write down the time, the weather, and exactly how it happened while it is fresh.

What you should not do matters just as much: do not apologize, do not admit fault, and do not speculate about what happened. A simple "I’m sorry" can later be treated as an admission of liability, even when the crash was not your fault.

Step 2

The first 24 to 72 hours

See a doctor within a day or two even if you feel fine — adrenaline hides injuries, and a gap between the crash and treatment is the single most common reason an insurer reduces or denies a claim.

Whiplash, concussions, and soft-tissue damage routinely take hours or days to surface. A prompt medical visit protects your health first, and it also creates a record dated to the accident that ties your injuries to the crash. If new symptoms appear later, go back — and keep every bill, every discharge note, and every prescription.

In the same window, report the crash to your own insurance company. Most policies require prompt notice, and reporting it is not the same as admitting fault. Stick to the facts: when, where, and what happened. If the other driver’s insurer calls, you are not required to give them a recorded statement, and it is reasonable to decline until you have had time to think or to speak with an attorney.

Start a simple file — physical or digital — for everything connected to the crash: the police report number, photos, medical records, repair estimates, a log of missed work, and notes from every phone call including who you spoke with and when. This file is what makes a claim straightforward later.

Step 3

Dealing with the insurance companies

Insurance adjusters are not neutral — their job is to settle your claim for as little as possible, and the most common ways people lose money are giving a recorded statement, accepting the first offer, and signing a release too early.

A quick settlement offer often arrives before you know the full extent of your injuries. Once you accept and sign a release, the claim is closed — if a problem surfaces months later, you generally cannot reopen it. There is no obligation to accept a first offer, and there is no deadline that forces you to.

Be careful with recorded statements and broad medical authorizations. An adjuster may ask for a recorded account of the crash or sign-off to pull your entire medical history; both can be used to argue your injuries pre-dated the accident. You can decline a recorded statement, and you can limit a medical release to records relevant to this crash.

Keep your communication factual and in writing where you can. You do not have to guess, speculate, or fill silences. If the conversation starts to feel like a negotiation you are not equipped for, that is a reasonable point to bring in a personal injury attorney — most work on contingency, meaning they are paid only if they recover money for you.

Step 4

Understanding your claim and the deadlines

Every state sets a legal deadline — the statute of limitations — for filing an injury claim, and the rules for who can recover and how much depend on whether your state uses a fault or no-fault system.

Miss the statute of limitations and you usually lose the right to recover, no matter how strong your case. In South Carolina the deadline is generally three years from the date of the accident, but some situations carry shorter deadlines, so it is worth confirming the one that applies to your specific accident early rather than late.

Fault rules vary too. South Carolina follows a modified comparative negligence rule: as long as you were 50% or less responsible for the crash, you can still recover — your compensation is just reduced by your share of the fault. That means even a crash that was partly your fault may still be worth having reviewed.

A claim can include more than vehicle damage: medical bills, future treatment, lost wages, reduced earning capacity, and pain and suffering. Understanding what your claim could actually cover is what stops people from settling for the property-damage figure alone and walking away from the rest.

Step 5

Getting your accident report

The official accident report is the document your insurer and any attorney will need — and getting a copy is its own confusing errand. It is not mailed to you, and the process is different in every state.

The report is the officer’s neutral account of the crash: who was involved, where and how it happened, road and lighting conditions, and a diagram. To get a copy you have to know which form to file, which agency to contact, and pay a release fee — all while you are still trying to recover.

This is where AccidentBureau comes in. You tell us a few details about your accident; our team requests your official report from the right agency, covers the release fee ourselves, and emails the report to you. It is free for accident victims, with no obligation.

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Frequently asked questions

Common questions about car accidents — the scene and the days after.

Check everyone for injuries and get to a safe location, then call 911 so an officer documents the crash. While you wait, photograph the scene, the vehicles, and any injuries, and exchange insurance and contact details with the other driver and any witnesses. Avoid apologizing or admitting fault — even a casual "I’m sorry" can later be treated as an admission of liability.
Injuries can take hours or several days to surface. Whiplash, concussions, and soft-tissue damage are often masked by adrenaline right after a crash, so you may feel fine at the scene and develop pain later. This is why seeing a doctor within a day or two is important even if you feel uninjured — and why a delay in treatment is the most common reason insurers reduce a claim.
The three most common and costly mistakes are giving the other driver’s insurer a recorded statement, accepting the first settlement offer before knowing the full extent of your injuries, and signing a release that closes the claim too early. You are not required to do any of these, and there is no deadline that forces a quick settlement.
No. You are not required to give the other driver’s insurer a recorded statement, and it is reasonable to decline until you have had time to think or to speak with an attorney. You should still promptly report the crash to your own insurer, but you can keep that to the basic facts of when, where, and what happened.
It is reasonable to speak with a personal injury attorney any time the situation starts to feel like a negotiation you are not equipped for — for example, when an adjuster pushes for a recorded statement, when injuries are significant, or when fault is disputed. Most personal injury attorneys offer a free review and work on contingency, meaning they are paid only if they recover money for you.

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